Frequently Asked Questions
Find immediate answers to our services with the FAQ below. Please contact us if you are unsure of anything.
How do I make an appointment?
By telephoning our reception on 01727 850925 or by emailing email@example.com
How long is an appointment?
We normally book an initial 45 minute assessment/treatment slot. Follow up appointments are normally booked for 30 minutes.
How much will it cost me?
Standard appointments of 30 minutes are charged at £55. Our 45 minute appointments are charged at £78. Extended appointments of 60 minutes for complex problems are charged at £105
Do I need a referral?
No. You may refer yourself. However if you intend to claim the cost of your treatment from a private medical health insurance policy (e.g. BUPA, PPP etc.) then check the terms of your policy as a Doctor’s referral is often required to validate your claim.
How can I pay for my treatment?
You may pay with cash, cheque, credit/debit card (not American Express).
Will you bill my medical insurer direct?
Yes once you have supplied us with your policy number, insurance company details, claim/authorisation number. You will be liable to pay any amounts which your insurers fail to pay. (e.g. Excess on policies, medical supplies such as joint supports etc.)
Can I park nearby?
Yes. Patients are allowed to use the Parkbury House Medical surgery car park at the rear of the building accessed via Hall Place Gardens. You will need to input your car registration into the terminal located upstairs near Physio2go's reception. There is also a mixture of metered and free car park spaces in Hall Place Gardens. A pay and display car park is situated 100m from the clinic in Townsend Avenue. Further public car parks are nearby as are on street car parking spaces.
What will I need to wear?
In order to undergo assessment and treatment the removal of trousers, skirts, shirts and blouses may be required depending on which part of your body needs to be examined. Shorts are available to maintain modesty as required. Many patients attend for treatment wearing sports clothing, but ladies attending to have treatment on the back please wear a normal back fastening bra which can be undone, rather than a sports bra. Please telephone for specific advice from one of our physiotherapists if you are uncertain.
Will I be seen by a male or female physiotherapist?
We have both male and female physiotherapists. You will be able to request an appointment with a specific physiotherapist (depending on their availability) and will be informed of their name at the time of booking.
Will I be charged for my appointment if I fail to attend?
If you are unable to attend an appointment then please contact us as soon as possible to cancel your appointment or to alter it to another time. We would appreciate 24 hours notice and reserve the right to charge for any appointment not cancelled within this time limit. You will not be charged if we are able to rebook the cancelled appointment time to another patient.
Hot or cold? - Ice therapy
Ice is applied to acute injuries to help decrease bleeding and minimise swelling. This helps to reduce pain and in turn aids recovery. A quick guide if there is swelling use ice. If you have just sustained an injury e.g. rolled your ankle or twisted your knee use ice. If you have swelling after surgery, use ice. These are of course generalisms, should you need further advice contact your physiotherapist for guidance. There are many ways to apply cold. Using a bag of peas is easy, alternatively you can use a specialist cold pack. These are a favourite of the sports fraternity for professional teams. N.B. It is possible to cause an ice burn if not applied correctly. If in doubt seek professional advice before applying ice therapy.
Hot or cold? - Heat therapy
Heat can be used to stimulate an increase in blood flow. Heat is also used to reduce joint stiffness for muscular pain relief and to enhance relaxation. If you have aches and pains after a day at work use heat If you have muscle spasm use heat. These are of course generalisms, should you need further advice contact your physiotherapist for guidance. In order to apply heat, a hot water bottle wrapped in a towel, or again there are specialist heat packs of varying shapes and sizes available. N.B. Do not try to apply too much heat as it is possible to cause a burn of the skin. If in doubt, seek professional advice before applying heat therapy.
Exercise or rest?
Gone are the days of endless bed rest when you have low back pain. Resting helps the body’s own healing process to take place. Generally speaking it is important to exercise your back within the limitation of pain. Exercise, such as gentle stretching in the early stages, helps regain full range as soon as possible and helps to prevent tightness and weakness. If you do not rest enough and over-exercise there is more chance of the injury becoming chronic and recurrent.
What is Electrotherapy?
Electrotherapy is used by physiotherapists to relieve pain and promote healing for soft tissue, such as muscle, ligaments and tendon. The modalities most commonly used at Physio2go are Therapeutic Ultrasound, TENS, Electro-acupuncture Point Stimulator, Electro-acupuncture and Neuromuscular Electrical Stimulation .
Do you treat children?
We treat children from the age of 10 with musculoskeletal problems. PLEASE NOTE - children under the age of 16 must be accompanied by a parent or guardian at every consultation.
Hear from our patients
Julie MconnellSt Albans
“Fantastic receptionist and experienced, skilful physios. Thank you.”
“I can not thank you enough for getting my mum to our wedding. Your hands are amazing”
“What would I have done without Mark to sort me out over the years! Thanks for your continuing perseverance!”